To put it simply, quality assurance (QA) is the process of verifying that your business results are in line with your business goals. Its purpose is to create the best possible customer experience and to keep it that way in the long run.
In the case of software development, the QA process frequently entails the establishment of specific measurements and designs, such as
Quality assurance provides you with detailed information about your client’s needs, desires, and satisfaction, as well as the performance of your agents. It enables you to personalize your assistance tactics, perfectionism your offerings, shift focus on what needs to be improved, and also raise your employees’ drive to perform better.
We offer the skills and facilities to thoroughly test your software products. Our staff can execute manual and automated testing of any complexity based on your requirements. There are various approaches you may use to make your quality assurance research more efficient, productive, and accurate.
If Quality Assurance reveals that your agents have knowledge gaps, it’s time to take a hard look in the mirror.
The best way to find out what people want is to ask them directly.
According to a study of more than 300 organizations, only 57 % of call centers record their calls.
White Bunnie offers customized solutions based on your business goals and brand identity because we know that one size does not fit all.
We gather, analyze, and document all project-related materials and activities to help our clients achieve their business goals.
Our team has experience preparing various types of project documentation: project charters, technical requirements, functional requirements, architecture design documents, and more.
We assemble a team that evaluates the feasibility of your project from the technical, legal, and operational perspectives. This gives us a holistic understanding of your project and its goals.
We define types of testing based on factors such as platforms involved, project size, development methodology, and post-release plan.
Our testing specialists test software on a variety of platforms and operating systems. They ensure that software behaves as expected by putting themselves in the user’s shoes and going through many test scenarios.
Using special testing software such as Selenium, Appium, and JMeter, our team executes automated tests and compares actual outcomes to predicted outcomes.
After a product has been launched to the production environment, some minor errors can appear that weren’t detected during testing. Our team tracks these errors and fixes them as quickly as possibles.
We provide product upgrades and work on any product change that increases your software’s capabilities. Our team thinks outside the box and offers suggestions for improving your product.
We discover areas in your software that can be optimized to work more efficiently and use fewer resources. By refactoring your code or modifying your software we can achieve better performance.
Source code analysis
Our team fully analyzes source code to define its current state and decide what should be done to improve its quality.
To make software satisfy non-functional requirements such as source code readability and maintainability, our team refactors code during development.
We follow best practices for code reviews, taking into account the age of the source code, product architecture, and development conditions.
Agents are a critical component of your customer service. Quality Assurance can improve performance in a variety of ways. They may feel more secure if they receive tailored training and mentoring based on the fears you discovered during quality screening.
Enhancing your management style
If you give your agents the right instructions, they can perform wonders. Allow them to work in a chaotic environment, and they will fail, along with your sales attempts. Customers may lose trust in you if your agents misunderstand their needs and do not provide appropriate responses.
Aligning agents with company goals
Agents are generally so preoccupied with dealing with customer inquiries that they may not have time to consider how much their work contributes to a company’s success. One of the advantages of Quality Assurance is that it places employees’ actions in the context of the entire organisation.
Making your customers happier
A research of over 150 thousand customer encounters found that when support employees execute well, they had higher positive customer satisfaction scores (CSAT). 99% of the time, companies with excellent Quality Assurance processes obtained a favourable CSAT review.
Boosting onboarding processes
Quality Assurance enables you to hire superior employees. Hiring eight employees has a favourable impact on team interactions as well as customer interactions. It collects vital data to standardise, systematise, and create a profile of how your ideal agent should act.
Staying up to date
A technique that succeeded last year does not have to work again this year. People’s expectations of customer service alter on a regular basis. One of the advantages of Quality Assurance is that it keeps you up to date on current trends, such as which approaches still work for your clients and which do not.
Does your website fulfill ranking parameters of search engine?
Is your website optimized as per the relevant search term that generate potential revenue?
White Bunnie's Quality Assurance support services assist our customers in ensuring the conformance of products, services, and processes to requirements with an emphasis on Right First Time, throughout the supply chain, via effective Quality Assurance processes, systems, and policies. Our quality assurance support services include:
White Bunnie is committed to honesty, transparency, and personal accountability in our work. Being a search engine optimization specialist, we strive constantly to achieve higher rankings, improved traffic, and conversions for our clients’ business while strictly adhering to our Code of Ethics.
Our quality control support services serve as the on-site eyes and ears of our customers, ensuring that suppliers are effectively producing products in conformance with customer requirements and providing early detection of non-conformance.
1. Source Inspection
2. Receiving Inspection, In-Process Inspection, Factory Acceptance Test (FAT), Final/Pre-Shipment Inspections
3. Third Party Witnessing and Surveillance
4. Compliance Inspection to Government and Industry standards, regulations, requirements
5. First Article Inspection (FAI)
6. Witnessing of Non-Destructive Examination / Inspection / Testing (NDE / NDI / NDT)
7. Verification of supplier inventories: materials, equipment, fixtures, tools and spares
8. Verification of material traceability, NDE/NDT, Equipment Testing
9. Pre-inspection meetings
10. Welding, Structural, Electrical, Pressure Vessel Inspection
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Let’s start with the fundamentals. There are various aspects your agents use in their everyday tasks, such as:
The quality assurance process guides software developers through a series of processes that allow them to specify the approaches they will employ to ensure high-quality products. These QA operations boost production processes by assisting firms in developing predictable and easy-to-plan resource and equipment schedules.
Although testing is a component of QA, it is not the only one. When looking for a QA team (or even an individual QA professional), you’re seeking for someone to give oversight to guarantee that your software satisfies business requirements, operates as expected, and has a simple user interface that promotes intuitive processes for your users.
We would like to thank the WhiteBunnie team for their services. We also appreciate your efforts towards providing us better service and we hope we associate again for more work
Happy with the services in 2021, We are on the right track and the team is able to adapt very well. Looking forward to 2022, Congratulations.
Speed is one of our values and the WhiteBunnie team lives it! Kudos! Thank you for the prompt response from the Team. Much appreciated!
WhiteBunnie is a professional and reliable company which offers great value at all times. We have been working with them for a long time and had a lot of success