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What is Quality Assurance?

To put it simply, quality assurance (QA) is the process of verifying that your business results are in line with your business goals. Its purpose is to create the best possible customer experience and to keep it that way in the long run.

In the case of software development, the QA process frequently entails the establishment of specific measurements and designs, such as

  • Running simulations
  • Putting the software to the test
  • Examining the code
  • Examining the design

Quality assurance provides you with detailed information about your client’s needs, desires, and satisfaction, as well as the performance of your agents. It enables you to personalize your assistance tactics, perfectionism your offerings, shift focus on what needs to be improved, and also raise your employees’ drive to perform better.

In order to ensure consistent quality throughout the development process, we provide quality assurance and support services.

We provide you with a team that evaluates the feasibility of your project from technical, legal, and operational viewpoints. As a result, we gain a holistic understanding of your project and its objectives.

What is the best way to use Quality Assurance?

We offer the skills and facilities to thoroughly test your software products. Our staff can execute manual and automated testing of any complexity based on your requirements. There are various approaches you may use to make your quality assurance research more efficient, productive, and accurate.

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Identify any shortcomings

If Quality Assurance reveals that your agents have knowledge gaps, it’s time to take a hard look in the mirror.

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Ask customers what they want

The best way to find out what people want is to ask them directly.

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Record your calls

According to a study of more than 300 organizations, only 57 % of call centers record their calls.

Join us today for a discovery call and a data report about your business needs.

White Bunnie offers customized solutions based on your business goals and brand identity because we know that one size does not fit all.

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How Quality Assurance and Support Contributes to the Growth of your Business?

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    Requirement analysis

    We gather, analyze, and document all project-related materials and activities to help our clients achieve their business goals.

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    Technical writing

    Our team has experience preparing various types of project documentation: project charters, technical requirements, functional requirements, architecture design documents, and more.

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    Feasibility Test

    We assemble a team that evaluates the feasibility of your project from the technical, legal, and operational perspectives. This gives us a holistic understanding of your project and its goals.

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    Approach

    We define types of testing based on factors such as platforms involved, project size, development methodology, and post-release plan.

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    Manual testing

    Our testing specialists test software on a variety of platforms and operating systems. They ensure that software behaves as expected by putting themselves in the user’s shoes and going through many test scenarios.

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    Automated testing

    Using special testing software such as Selenium, Appium, and JMeter, our team executes automated tests and compares actual outcomes to predicted outcomes.

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    Error correction

    After a product has been launched to the production environment, some minor errors can appear that weren’t detected during testing. Our team tracks these errors and fixes them as quickly as possibles.

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    Extending capabilities

    We provide product upgrades and work on any product change that increases your software’s capabilities. Our team thinks outside the box and offers suggestions for improving your product.

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    Optimization

    We discover areas in your software that can be optimized to work more efficiently and use fewer resources. By refactoring your code or modifying your software we can achieve better performance.

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    Source code analysis

    Our team fully analyzes source code to define its current state and decide what should be done to improve its quality.

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    Refactoring

    To make software satisfy non-functional requirements such as source code readability and maintainability, our team refactors code during development.

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    Best practices

    We follow best practices for code reviews, taking into account the age of the source code, product architecture, and development conditions.

What are the benefits of quality assurance?

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Empowering agents

Empowering agents

Agents are a critical component of your customer service. Quality Assurance can improve performance in a variety of ways. They may feel more secure if they receive tailored training and mentoring based on the fears you discovered during quality screening.

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Enhancing your management style

Enhancing your management style

If you give your agents the right instructions, they can perform wonders. Allow them to work in a chaotic environment, and they will fail, along with your sales attempts. Customers may lose trust in you if your agents misunderstand their needs and do not provide appropriate responses.

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Aligning agents with company goals

Aligning agents with company goals

Agents are generally so preoccupied with dealing with customer inquiries that they may not have time to consider how much their work contributes to a company’s success. One of the advantages of Quality Assurance is that it places employees’ actions in the context of the entire organisation.

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Making your customers happier

Making your customers happier

A research of over 150 thousand customer encounters found that when support employees execute well, they had higher positive customer satisfaction scores (CSAT). 99% of the time, companies with excellent Quality Assurance processes obtained a favourable CSAT review.

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Boosting onboarding processes

Boosting onboarding processes

Quality Assurance enables you to hire superior employees. Hiring eight employees has a favourable impact on team interactions as well as customer interactions. It collects vital data to standardise, systematise, and create a profile of how your ideal agent should act.

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Staying up to date

Staying up to date

A technique that succeeded last year does not have to work again this year. People’s expectations of customer service alter on a regular basis. One of the advantages of Quality Assurance is that it keeps you up to date on current trends, such as which approaches still work for your clients and which do not.

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    What Would you Get From White Bunnie’s Quality Assurance and Support?

    White Bunnie's Quality Assurance support services assist our customers in ensuring the conformance of products, services, and processes to requirements with an emphasis on Right First Time, throughout the supply chain, via effective Quality Assurance processes, systems, and policies. Our quality assurance support services include:

    • Development and implementation of Quality Management Systems (QMS)
    • Design and development of Quality procedures, processes, manuals, and documentation
    • Worldwide Auditing Support services of supplier and sub-tier supplier compliance with quality, regulations, standards, and other requirements
    • Worldwide Expediting and Delivery Assurance support services
    • Resident and on-site representation for Quality Assurance activities
    • Nonconformance control and management, Development and control of corrective action plans
    • Root Cause Analysis (RCA) to identify, understand, and correct and prevent the recurrence of nonconformance
    • Review and development of Production Part Approval Process (PPAP) and Advanced Product Quality Planning (APQP)
    • Implementation of Qualified Supplier Certification Programs for self-release of product/material
    • Supplier Development, Process Improvements, Implementation of Best Practices
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    Code of Ethics

    White Bunnie is committed to honestytransparency, and personal accountability in our work. Being a search engine optimization specialist, we strive constantly to achieve higher rankingsimproved traffic, and conversions for our clients’ business while strictly adhering to our Code of Ethics.

    Quality Control

    Our quality control support services serve as the on-site eyes and ears of our customers, ensuring that suppliers are effectively producing products in conformance with customer requirements and providing early detection of non-conformance.

    1. Source Inspection
    2. Receiving Inspection, In-Process Inspection, Factory Acceptance Test (FAT), Final/Pre-Shipment Inspections
    3. Third Party Witnessing and Surveillance
    4. Compliance Inspection to Government and Industry standards, regulations, requirements
    5. First Article Inspection (FAI)
    6. Witnessing of Non-Destructive Examination / Inspection / Testing (NDE / NDI / NDT)
    7. Verification of supplier inventories: materials, equipment, fixtures, tools and spares
    8. Verification of material traceability, NDE/NDT, Equipment Testing
    9. Pre-inspection meetings
    10. Welding, Structural, Electrical, Pressure Vessel Inspection

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    Quality Assurance and Support FAQs
    • Let’s start with the fundamentals. There are various aspects your agents use in their everyday tasks, such as:

      • A degree of empathy
      • Helpfulness
      • Product understanding
      • Customer understanding
      • A level of grammar proficiency
      • Productivity
      • It saves time.
      • Customer satisfaction
      • Customer fulfilment
      • In the long term, can help propel the product.
    • The quality assurance process guides software developers through a series of processes that allow them to specify the approaches they will employ to ensure high-quality products. These QA operations boost production processes by assisting firms in developing predictable and easy-to-plan resource and equipment schedules.

    • Although testing is a component of QA, it is not the only one. When looking for a QA team (or even an individual QA professional), you’re seeking for someone to give oversight to guarantee that your software satisfies business requirements, operates as expected, and has a simple user interface that promotes intuitive processes for your users.

    Testimonials
    Jemi Anklesaria
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    We would like to thank the WhiteBunnie team for their services. We also appreciate your efforts towards providing us better service and we hope we associate again for more work

    Sebastien Roy
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    Happy with the services in 2021, We are on the right track and the team is able to adapt very well. Looking forward to 2022, Congratulations.

    Mike Gilbert
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    Speed is one of our values and the WhiteBunnie team lives it! Kudos! Thank you for the prompt response from the Team. Much appreciated!

    Christina Zhang
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    WhiteBunnie is a professional and reliable company which offers great value at all times. We have been working with them for a long time and had a lot of success