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Strong Redressal Mechanism Build Strong Customer Loyalty
As e-Government applications and related awareness of ICT services and citizen rights expand in extent and coverage, the number of complaints and redressals is expected to increase along with it. This number will only continue to grow until adequate practices and processes for their disposition or redressal are in place. While most organizations have some sort of complaint resolution procedure in place, these systems frequently provide less than satisfying results for clients looking for a redressal.
Why White Bunnie?
It's one thing to have a redress platform but another to show that you have the proper intentions. This is why we implement certain goals to ensure that our client redress method is the best fit for you. Some aspects that set our services aside from others are:
Phase 1:Define the scope and objectives.
Phase 2:Design — Put together a rough design that includes the purpose, goals, scope, resolution approaches, structure, and details on how the redressal system will work.
Phase 3:Community members, stakeholders, and the company collaborate to implement, refine, and institutionalize the redress process.
Phase 4:Monitor, report and learn.
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